PRIVACY POLICY

Privacy Policy

Who We Are

Dundee City Taxis (“we”, “our”, or “us”) operates the website dundeecitytaxis.com and provides taxi and private hire transportation services.

Data Controller:

Dundee City Taxis
Address: DUNDEE CITY TAXIS, 4-6c, Walton St, Dundee DD1 5BL, United Kingdom
Email: info@dundeecitytaxis.com
Telephone:01382 20 40 60

We are committed to protecting your privacy and handling your personal information in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Information We Collect

We may collect and process the following information:

Information You Provide

  • Name

  • Email address

  • Telephone number

  • Pickup and drop-off locations

  • Booking details and journey information

  • Any information provided through contact forms, booking forms, emails, or telephone enquiries

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited

  • Date and time of visits

  • Referring website information

Cookies

Our website uses cookies and similar technologies to improve functionality, analyse website usage, and enhance user experience.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

How We Use Your Information

We use personal information to:

  • Process and manage taxi bookings

  • Provide transportation services

  • Respond to enquiries and customer support requests

  • Communicate regarding bookings and services

  • Improve our website and services

  • Prevent fraud and protect website security

  • Comply with legal and regulatory obligations

Legal Basis for Processing

Under UK GDPR, we process personal data on the following legal bases:

Performance of a Contract

To provide taxi services and fulfil booking requests.

Legitimate Interests

To manage and improve our business, customer service, website security, and operational efficiency.

Consent

Where required, such as for marketing communications or optional cookies.

Legal Obligation

Where processing is necessary to comply with applicable laws and regulations.

Sharing Your Information

We do not sell personal information.

We may share personal data with trusted third parties where necessary, including:

  • Website hosting providers

  • IT support providers

  • Booking system providers

  • Payment processors

  • Professional advisers

  • Regulatory authorities and law enforcement agencies when legally required

All third parties are required to protect your personal information and process it lawfully.

International Transfers

Some of our service providers may process data outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place to protect your personal information in accordance with UK data protection laws.

Data Retention

We retain personal information only for as long as necessary for the purposes outlined in this policy.

Typical retention periods may include:

  • Booking and customer records: up to 6 years

  • Customer enquiries: up to 2 years

  • Website analytics data: according to provider retention settings

  • Legal and regulatory records: as required by law

When data is no longer required, it is securely deleted or anonymised.

Your Rights

Under UK GDPR, you have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Restrict processing of your information

  • Object to processing

  • Request transfer of your information to another provider

  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided above.

Complaints

If you believe your personal information has been handled improperly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Website: https://ico.org.uk

We would appreciate the opportunity to address your concerns before you contact the ICO.

Website Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites. We encourage users to review the privacy policies of any external sites they visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page along with an updated revision date. Continued use of our website following any changes indicates acceptance of the revised policy.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact:

Dundee City Taxis
Email: info@dundeecitytaxis.com
Telephone: 01382 20 40 60
Address: DUNDEE CITY TAXIS, 4-6c, Walton St, Dundee DD1 5BL, United Kingdom